The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.
Confirmation and Governing Law
A contract between you and Toril Design for the sale of our products will only exist once we confirm your order by contacting you to confirm that your order has been accepted.
The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England.
Our products are not toys are not intended for play.
1. DESIGNS AND COPYRIGHT
We have made every effort to display our products as accurately as possible. However due to all our products being handcrafted, they will be similar but may vary in design due to the fact that each and everyone is unique and handmade. The colours and images may also vary depending on your own monitor and browser, therefore we cannot guarantee that products will be exactly as seen on your monitor. Most products have been described with sizes/lengths given as accurately as possible.
Please note that Canvas on Photo boxes, featuring a design on top of the lid, are not suitable for young children. The photographs have all been protected with ‘scotch guard’. To enjoy these boxes for years to come, please do not leave them in full sunlight and only use a dry cloth to clean the photographs.
Toril Design is a member of ACID (Anti Copying in Design) a hard hitting ‘not for profit’ trade organisation intent on stamping out intellectual property right abuse. All intellectual property rights existing in our designs, products and images on this website are and will remain the property of Toril Design. Any infringement of these rights will be pursued vigorously.
We aim to deliver your goods within 7-21 days. However, during peak ordering times there might be a slight delay in which case we will notify you immediately. If your order is urgent and requires delivery within 7 days, contact us first and check for availability before choosing the option Express Delivery. Please be aware that all our products are made to order hence the delivery time.
Our standard UK delivery rate is £4.50 per delivery address. Express Delivery is available at an additional £3.
Please contact us for prices and delivery times.
We have tried to make the delivery charges as simple to understand as possible. If you have any questions about the delivery charges, do not hesitate to contact us.
Personal Gift Wrapping.
We will be happy to gift wrap your purchase and send it directly to a third party on your behalf. This gift wrapping service is free. Our standard delivery rate is £4.50 per delivery address. Please contact us if you would like to use this service with the relevant details.
As all our personalised products are made to order unfortunately we are unable to accept returns unless the products are faulty. For goods that are faulty, please return them to us within 7 days in the original packaging to our address below. We will send you a replacement or, if you prefer, a full refund together with a refund of your postage.
Waltham St Lawrence
When returning items we recommend that you obtain a free receipt of postage from the Post Office as proof of postage, as we are unable to accept responsibility for parcels lost in transit.
If you wish to cancel your purchase from Toril Design, you must contact us within 24 hours of first placing your order. As all products are personalised and many products are produced to specific requirements, we will advise you if production has already commenced. Providing we receive your notification before production has commenced or the item has been dispatched, we will cancel you order and you will not be charged.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The information you provide, enabling us to process your order and to provide you with the best possible service, will not be shared with any third parties unless you have given us your permission. The information we hold on you will be accurate and up to date. If you should find any inaccuracies we will delete or correct it immediately.
We store information about you only to process your order and provide you with the best possible service.
Data collected from this site would include:
- telephone number
- email address
We will never collect sensitive information about you without your consent.
The personal information that we hold will be held securely in accordance with our internal security policy and the law.
If you have any questions/comments about privacy, please email us.
We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us on firstname.lastname@example.org.Your complaint will be handled confidentially and we will acknowledge your correspondence swiftly by email or phone (please ensure we have your email and/or telephone details). At that time we will advise you how long it will take to resolve your complaint and we will keep you informed throughout the process.