Toril Design Tel: 0118 934 3426  

Terms and Conditions



The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.

Confirmation and Governing Law
A contract between you and Toril Design for the sale of our products will only exist once we confirm your order by contacting you to confirm that your order has been accepted.

The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England.

Our products are not toys are not intended for play.


We have made every effort to display our products as accurately as possible. However due to all our products being handcrafted, they will be similar but may vary in design due to the fact that each and everyone is unique and handmade. The colours and images may also vary depending on your own monitor and browser, therefore we cannot guarantee that products will be exactly as seen on your monitor. Most products have been described with sizes/lengths given as accurately as possible.

Please note that Canvas on Photo boxes, featuring a design on top of the lid, are not suitable for young children. The photographs have all been protected with ‘scotch guard’. To enjoy these boxes for years to come, please do not leave them in full sunlight and only use a dry cloth to clean the photographs.

All intellectual property rights existing in our designs, products and images on this website are and will remain the property of Toril Design. Any infringement of these rights will be pursued vigorously.



We aim to deliver your goods within 7-14 days. However, during peak ordering times there might be a slight delay in which case we will notify you immediately.  If your order is urgent and requires delivery within 3 days, contact us first and check for availability before choosing the option Express Delivery. Please be aware that all our products are made to order hence the delivery time.

Our standard UK delivery rate is £4.50 per delivery address to an address within UK mainland only. Please note Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, countries in Europe and the rest of the world will have other delivery charges. If your delivery address is outside UK mainland, please contact us before you place your order to enquire regarding the cost of the delivery.

Express Delivery is available at an additional £5.

We have tried to make the delivery charges as simple to understand as possible. If you have any questions about the delivery charges, do not hesitate to contact us.

Personal Gift Wrapping.
We will be happy to gift wrap your purchase and send it directly to a third party on your behalf. This gift wrapping service is free. Our standard delivery rate is £4.50 per delivery address. Please contact us if you would like to use this service with the relevant details.



As all our personalised products are made to order unfortunately we are unable to accept returns unless the products are faulty. For goods that are faulty, please return them to us within 7 days in the original packaging to our address below. We will send you a replacement or, if you prefer, a full refund together with a refund of your postage.

Toril Design
White Willows
School Road
Waltham St Lawrence
RG10 0NU

When returning items we recommend that you obtain a free receipt of postage from the Post Office as proof of postage, as we are unable to accept responsibility for parcels lost in transit.

If you wish to cancel your purchase from Toril Design, you must contact us within 24 hours of first placing your order. As all products are personalised and many products are produced to specific requirements, we will advise you if production has already commenced. Providing we receive your notification before production has commenced or the item has been dispatched, we will cancel you order and you will not be charged.



All prices quoted on this web site are accurate and are quoted in pounds sterling.

Any customs or import duties levied once the packages reach your destination country will be your responsibility as we have no control over these charges and cannot predict these charges.


We are dedicated to safeguarding and preserving your privacy when you purchase a gift with us. This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. When you place an order, you consent to the collection, use and transfer of your information under the terms of this policy. We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

1. Voluntary given information: Some data is provided voluntarily by you (i.e. when you email us, use the contact forms or make a purchase. This is required to answer your enquires or purchases.

  • name
  • address
  • telephone number
  • email address
  • information provided to us when you communicate with us by email.

2. Purchase Information ( Shopping cart and Payments: If you make a purchase using our shopping cart you will need to provide personal and payment data ( i.e. credit card details)  for us to service your purchase and delivery of the goods to your address. Please note: we NEVER store your CREDIT CARD details.

If you would like us to remove any data (email correspondence, contact information etc) please contact us by email, and we will remove your details immediately.

3. General Visitor Data (Google Analytics): This type of data does NOT identify you, it is anonymous. This data helps us improve the site and understand our visitor patterns we collect about the use of our site such as :

  • the number page viewed
  • popular pages
  • time on the site
  • search words to find us
  • device used ( mobile, browser etc)
  • What we do with the information collect
    The information that we collect and store relating to you, is used to provide you with a better service and we may use the information for the following purposes:

    • to process your order and obtain payment
    • for our own records and accounting
    • we may occasionally send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • to notify you about any changes to our website

    We do not sell, trade or otherwise share your information with any third party. We do however use trusted third parties who assist us in operating our website ,  and distribute our occasional newsletters, . For information on their privacy policies please visit their respective websites. See details below

    If you do not wish to be on our mailing list and would like to unsubscribe at any time, please contact us by email, and we will remove you from our mailing list.

    • Mizpah: Manage our website and provide our website hosting via a third party Both Mizpah and iomart do not have access to any personal information collected by Toril Design.
    • PayPal: PayPal is our secure Payment to collect and process your purchase payments via PayPal funds, credit card or debit card. PayPal offers a secure and trusted way for you to pay online. It is necessary for PayPal to use Cookies and other technology to ensure maximum security and storage of your personal and banking data. As PayPal traders we do have access to your PayPal purchase data but not your credit/debit of funds data. PayPal offer you as an account holder with them various tools for privacy and control. For more detailed information visit
    • We do maintain a consenting email list to communicate news, offers and announcements with interested customers. is a third party mailing software vendor .You can change or opt-out of anytime by clicking the links at the bottom of our Newsletters. More information about Wix is available on their website
    • Google Analytics: In order to record general visitor data such as browser types, clicks, devices, pages used, etc Google Analytics will record your visitor habits using Cookies. This collects anonymous data and does not identify you. Google are committed to storing this data securely but makes it available to us for understanding visitor habits, which in turn helps us to improve our web site. 

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
    The sending of information via the Internet is not 100% secure and on rare occasions such information could be intercepted. With the nature of internet providers, and your own equipment, the security of data that you choose to send us electronically cannot be guaranteed. Sending such information is entirely at your own risk.

    The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us at



    We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us on complaint will be handled confidentially and we will acknowledge your correspondence swiftly by email or phone (please ensure we have your email and/or telephone details). At that time we will advise you how long it will take to resolve your complaint and we will keep you informed throughout the process.




    ~ Wooden Keepsake Boxes, Memory Boxes and Clocks personalised by Toril Design! ~